RETURNS & EXCHANGES
We want you to love your Yasha piece.
If you are not satisfied with your purchase, please contact us at maisonyasha@gmail.com as soon as possible after receiving your order so we can assist you.
Items eligible for return must be:
- Unworn and unused
- In their original condition
- Free from stains, perfume, makeup, damage or signs of wear
- Returned with original packaging and tags, when applicable
Clothing
For hygiene and quality reasons, clothing must be returned unworn and in its original condition.
Rugs & décor
Rugs and décor items must be returned in their original condition and carefully packaged to avoid damage during transit.
Custom & personalized pieces
Custom-made rugs, personalized items and pieces made according to a customer's specific request are generally not eligible for return or exchange, except where applicable under mandatory consumer rights or where the item arrives defective or damaged.
Sale items
Sale or promotional items may have different return conditions, which will be clearly indicated at the time of purchase.
Return shipping costs and any applicable duties or fees may be the responsibility of the customer, unless the item is defective, damaged or the return is otherwise required by applicable law.